AFTER SALES SUPPORT

Please use the form below to contact us for after-sales support after purchasing the product, such as requesting repairs for products handled by Milestone, assembling, and using the product.
Please fill in the required items and press the confirmation button.A confirmation screen will be displayed, so please send it if there are no mistakes in the content.We will reply to the email address you entered.
In addition, it may take some time to reply. Please note.
This is a required item.

Inquiry content
How did you get to know this site
Product name
Model number
Serial number
Purchase store
Purchase date
Proof of Purchase
Name
Zip code
Prefectures
Municipality
Chome, street address, building name
Phone number
Email address

(Re enter)

Inquiry details
Inquiries by phone

Reception hours : Weekdays 10:00~17:00 Closed on weekends and holidays
For warranty and repair, we may ask you to fill out the form.
We do not accept repairs over the phone.
Download repair request form

When sending a product to a Milestone, please print and fill out the “Repair Request Form” below and send it with the product.

FAQ

I bought it at auction, parallel import, and individual sale. Can I get a guarantee?

I lost my product warranty. Can I get a guarantee?

Do I have to pay for shipping when sending the product to the Milestone Support Center for repairs?

Can I bring the product I want to repair directly to the Milestone Support Center?

Is it possible to send me a replacement that can be used during product repair?

How long is the repair period?

For paid repairs, can I get a quote in advance?

Position where the serial number is written for each product

Please refer to this description example for the description position of the serial number of each product.
In addition, about the product, the description position may be different. In that case, you can leave it blank.

COUGAR : Headset(cable)

COUGAR : Keyboard (rear)

COUGAR : PC power supply unit (top)

COUGAR : PC case (lower back)

COUGAR : Mouse (back)

Next Level Racing products

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